Showing posts from June, 2017

Pro Bono OR volunteers required for new project with Hestia Housing

Hestia Housing Project summary: Project: The Hestia Approach Performance & Impact Framework - To create a database which can record, capture and analyse customer insights or feedback from up to 90 services encompassing up to 8 client groups and five service models. The data will be qualitative and quantitative.
Time commitment: approx. 10 days, though this will need to be checked by the volunteer in the light of information gathered at their first meeting. Location: London Please read project scope and if you feel you are able to offer your assistance please complete the application form and return along with your CV to by Friday 23rd June. Information about the organisation: Charitable objectives: Our mission is to deliver high quality and empowering housing, support, protection and care services in partnership with service users and local communities. Main activities of the organisation:  We support people fleeing domestic abuse, people who have been traff…

A Dashboard for Managing Resources

Two volunteers have found success whilst working with The National Autistic Society.
NAS wanted to know what issues are most important or causing the greatest difficulties for autistic people. NAS run online surveys as well as other sources of intelligence, including Facebook, Twitter, helpline calls, NAS website hits, publication requests, media coverage and so on. 
NAS sought help to find methods of sifting and analyzing this information systematically for trends and hot topics- helping with efficiency and demand. 
After identifying the problem through focus group our volunteers designed an Excel based dashboard to view how resources were used across support channels. The dashboard is easy to input and can be used on a weekly basis.
Details of the project can be seen in the case study slide below. For more information about Pro Bono O.R. please visit

Processing Donations More Quickly

In March of this year, two Pro Bono OR volunteers spent seven days supporting The Stroke Association to confirm an efficient and effective handling of donations in order to help achieve their targets.
The Stroke Association is very necessary. The organisation provides services and education to local communities, as well as campaigning and research on a national scale. 'There are more than 100,000 strokes in the UK each year; that is around one stroke every five minutes.'
Whilst validating the current process, volunteers were able to identify operational 'bottlenecks' that could be refocused to improve and speed up the operational layout. At the completion of the project one volunteer said 'I liked working on something different and on something which could benefit my career.'
Details of the project can be seen in the case study slide below. For more information about Pro Bono O.R. please visit